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Self-Management #1 Growth Opportunity for New Managers

Frustrated in New Job? Part 2 – Self Management

Leadership Self-Management

In my previous blog post on the new series Frustrated in New Job? 4 Growth Opportunities for New Managers, -  I named self-management as the #1 growth opportunity for new managers. Demonstrating professionalism and the corresponding behaviors are critical to success for young or inexperienced managers – so it helps to train how to self-manage.  Supporting leaders here will show strong impact on performance of the individual and their team.

The areas involved  can range from setting boundaries,  execution of appropriate professional behavior, managing moods and tempers, engaging in gossip,  and time management – amongst others.

Picture this: Susan and Jenn have been working in the same store for several months. They are peers – frequently working similar shifts in a fast food franchise. They have developed a friendship, and they often take their breaks together and chat. Naturally, the topic of issues in the store comes up, and they also talk about fellow employees. Sometimes they laugh, other times they vent their frustrations about other staff in the store. Since Susan has been in the job for a while and has proven herself to be a capable and talented employee, she applies for and is promoted to the position of assistant store manager.

Where are the professional boundaries? Susan has stepped into a new position and needs to step into completely new behaviors – no one has prepared her for it. How will existing relationships with peers or her boss change? How will this new position and the new responsibilities change their behaviors and their accountabilities? Is everyone clear? What new actions and routines are expected of Susan in her new position?

Then Susan’s stress increases. Her husband gets into an accident and  Susan has a hard time managing the stress of worrying, caring for him plus performing in her new position. She feels she needs to offload some of the stress by confiding in Jenn and a couple of the other staff members she has known for a while. Pretty soon the gossip mill is active and word is getting around that Susan is being very moody and emotional.  Her boss tells her that several employees feel she is becoming ineffective in her role and not able to maintain professional behavior under stress. Susan is furious, not to mention extremely hurt. How is it that could no one could understand her situation?

Several pointers and perspectives are helpful in self-management skills:

  • New positions need new role understanding and new behavior. Discussions what this new role demands from Susan should be arranged with the boss as well as, to a lesser degree with her former peers. Transparency around her new duties and accountabilities will make it easier for everyone to adapt to the change in the management team.
  • Susan needs to get clear on her professional boundaries. What does it look like/sound like/feel like to be a professional in her position? Her manager and/or a coach can help to sort this out. A good start is this question: Whom does Susan consider to be professional? What does the ideal role model look like? Managing tempers and not sharing every emotion may also have another silver lining: not indulging in our most desperate feelings and concentrating on certain everyday tasks at hand can help distracting us a little from the home stresses for a few hours – which can serve as a relief of sorts.
  • New managers frequently revert back to performing some of their old responsibilities, rationalizing that they can do it so much better. This may be true, but it is not what they are paid for. Effective time management is a function of planning plus effective delegation – the art of saying  “no” to tasks that should be done by someone else, and “yes” to new responsibilities, even if there the learning curve is still tough, the tasks feel uncomfortable and the execution is initially clumsy. The “muscle” will only get stronger with exercise!

There is much more to self-management work, but I’d love to hear from you.   What are you experiencing? We welcome your comments and insights,  as always! Here on this blog, you will get commentluv. This is a plugin that allows you to leave a link back to your own site when you leave a comment.

Until next time,

Sabine

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Frustrated in New Job? 4 Growth Opportunities for New Managers

Especially in fast paced and high turn-over businesses, such as fast food restaurants, new managers are expected to hit the ground running. The industry does well in the area of systems and processes training, but often falls short in training for leadership development skills. Experience in the industry is seen as the most important prerequisite to advancement. The truth is that understanding and stepping into new role competencies is a challenge for most leaders, and smart franchise owners support their new leaders early in the game.

Did you know that the most common reason food franchises fail is poor management? Bad management is like a virus – it spreads…quickly. Disgruntled employees can affect customer satisfaction, employee turn-over, staff morale and reduce productivity.

Thankfully it is not all that difficult to identify patterns in the leadership development needs of leaders in new positions. I have dealt with numerous leaders at different levels, and I see similar issues emerge as recurring challenges for these managers. Here are four of the most common ones:

1.       Self-management – Young managers in particular need to learn to demonstrate appropriate professional behavior. This could include gossip,  keeping boundaries, and managing moods and tempers, amongst others.

2.       Time-management – A new position usually comes with new duties and new time parameters. The new learning curve demands an additional time investment. Effective delegation also often does not come easily, at least until the individual is secure in their role execution.

3.       Communication – These skills are usually not taught, much less monitored for impact on employees. Insecurities within the new leadership position can lead to behavior that is either over assertive or under-assertive – both impact employees negatively. Procrastination of “difficult conversations” leads to poor execution of standardized procedures such as employee reviews etc.

4.       Team development – It’s tough to show up strongly as a new team leader when you are still insecure in the new role, yet strong team-ability skills will increase productivity levels quickly. Thankfully these skills are teachable and results can be achieved fairly fast.

There is so much more to say on each of those four subjects, so watch for my next blogs – I will get into more detail on each of them.

It is easy to promote someone who does their job well  - but how often do we monitor how well they do with all their new responsibilities, and more importantly, how effective are we at supporting them? What happens in your organization? How do you support your new leaders in their transition? I’d love to hear back – please leave a comment here on the blog or drop us a note at Integra Leadership and tell us what works for you! On this blog, you’ll get commentluv. This is a plug in that allows you to leave a link back to your own site when you leave a comment!

Sabine

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Snow Days and Life Tune-ups

Snow days provide a wonderful opportunity to pause and reflect in life.  Whether you’re held up in a hotel or hunkered down at home with family while the world outside is brought to its knees by Mother Nature, the best thing to do is to utilize it!  So on this fine Ontario Snow Day, I’d like to suggest that you take some time now to reflect, re-assess and re-align your direction.  I call it a life tune-up!

Here are some ways to do that:

  • What course correction is needed in my life right now?  Based on all the new information and experiences and learning since you took a pause and reflected on things last, what needs to change to make sure you are tracking on target once again?  A full review of all areas of your life is in order once in a while to identify adjustments that might be needed on the plan.
  • Where have I stopped honouring my boundaries (that is, my values and beliefs)?  As time goes on, sometimes we let our boundaries slide, and then we find ourselves in a situation that is uncomfortable, frustrating or downright ugly.  Often this is a direct result of not honouring our own boundaries.  Now is a great time to ask, “where did I say ‘yes’ when I should have said ‘no’?” and, “what truth of mine do I need to communicate in order to honour my self?”.  And example might be, “I am not willing to be around people who
  • What do I want?  So often we forget how to allow our ‘wanter’ to be activated, by believing something unattainable, too much work, or a pipe dream.  But every now and then it’s good to let those lost dreams bubble up, to play with them and adjust them until we gain some new clarity about that positive future outcome that we’d just love to create.  So pause and ask yourself, “what do I really want? really?”
  • What’s the first step I need to take? Backtracking from that exciting dream or goal, what are the milestones that need to occur back to now?  It’s far easier to figure out the immediate next step if we work backwards from the final outcome and identify the milestones needed to be achieved back to the present.
  • What’s holding me back?  Really, what’s getting in the way?  What gets me stuck?  And what support do I need to get through or around the obstacle to get back on track? Sometimes the thing that’s in the way is removed simply in the process of identifying it.  Other times, some work is required to uncover the root cause and to devise a solution.

So I hope you enjoy this break from the routine, even if it only afforded you a remote work situation for the day.  And I wish you all the best as you re-align your life towards more of what matters most and more enjoyment and success.

How do you keep you life on track?  Please share!

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Why Work with a Coach?

The coaching profession has grown tremendously in the last few years – worldwide revenue produced by coaching was $1.5 billion (USD) per year in 2009.  According to a 2009 ICF research study, the top areas where clients felt the “overall positive impacts of coaching” were:

  • Self-esteem/self-confidence
  • Relationships
  • Communication skills
  • Interpersonal skill
  • Work performance
  • Work/life balance

So when does it make sense to hire a coach?

Here are the top 10 reasons we see people retaining coaching services:

1.      You feel stuck and want help finding direction to move forward purposefully. A coach will help you get clear on your goals, identify your obstacles and help you overcome them.

2.      You have leveled out in your career, or you are put into a new position demanding different competencies from you, and you want to prepare yourself for the next level of success. Retaining coaching services, sometimes with involvement of your supervisor, is an effective way to advance professionally.

3.      You have learned something new and want help implementing it effectively. A coach will support you by designing strategies for application to deepen the learning.

4.      You are unhappy with certain interactions with people at work or at home, and you are stressed by the conflict you need to manage. A coach helps you identify underlying issues, develop helpful perspectives, and helps you find and execute options to deal with the issues at hand.

5.      You are so busy and stressed that you cannot see the forest for the trees. A coach helps you identify priorities, and supports you in planning for more effective time management.

6.      You are bored and uninspired, maybe even resentful of certain areas in your life. A coach can help you find your areas of passion so you can return to living with positivity and purpose.

7.      Your family or relationship is in a state of change or crisis, causing stress and anxiety. Hiring a coach for you, the family or a couple, will alleviate the stress by involving a neutral third person to take the heat out of the discussions. Your coach helps to identify the key issues as well as core goals for everyone, and then helps everyone reach their goals.

8.      You have a goal but want help getting there. A coach focuses you, acts as a cheerleader and a sounding board and reality check, holds you accountable and celebrates interim results with you until you reach your destination.

9.      You are successful in your career but your personal style often leads to negative interactions or results. You feel you have blind spots you want to explore and manage. Your coach will act as a confidential critic, helping you understand what behaviors, conscious or unconscious, are preventing you from reaching your objectives. You will practice new more effective behaviors and approaches.

10.  You are new in your position, and you feel lack of confidence, confusion and overwhelm. Your coach helps you transition into the new role by identifying patterns to adopt and those to leave behind. You will also work on designing effective new relationships to support your new role.

If you find yourself anywhere in those 10 scenarios, get in touch with us and we will discuss how we can help. Or forward this blog to someone who might be looking for some support.

So – have you worked with a coach before? What was it like? What worked for you, and what didn’t?

If you are thinking of retaining a coach,and you want tips on how to look for a coach that suits your style and needs, read our blog post on What to look for when you hire a Coach.

“Man’s mind, once stretched by a new idea, never regains its original dimensions.” Albert Einstein

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