Integra Leadership : Team Building Programs Toronto
Personal Conflict Resolution Toronto
Pull Them In A Different Direction

Personal Conflict

Unresolved Conflict in Relationships is costly - NOT dealing with it can be even more expensive.

When people do not know how to deal with differences, they usually shy away from having crucial conversations that are useful in preventing things getting worse. Family dynamics suffer, neighbors cannot fully enjoy their homes, relationships end – all because we may not have the courage and the words to express how we feel and what we need.

When we have the tools to deal with a conflict, we can repair relationships anywhere in our lives. Resolving conflicts through through conflict training, family or work mediation reduces stress, empowers us and lets us enjoy our families, friends and our whole life to the fullest.


Difficult Conversations

In this 3-hour workshop participants are introduced to a new mindset which helps to engage in difficult conversations. This new mindset becomes a basis for a non-threatening approach to difficult topics, and the result is increased personal confidence and strengthened, trusting relationships. Once we learn how to talk about "what matters most", even when the subject is really uncomfortable, we feel empowered, and we move matters forward effectively - a crucial step in our personal development, and a valuable initial step prior to work or family mediation.

Family Mediation

Unfortunately often we end up hurting those the most whom we love the most. Whether it is elder care, parent/youth issues or family business matters, families tend to behave in patterns that can do damage to relationships over time and even divide and break up entire families.

Family mediation brings together those family members most involved in the dispute, and each party learns during the facilitated conversation what the factual and emotional issues are for each party. Once the issues are identified, jointly acceptable solutions are developed. The family mediation process is voluntary and allows for significant input from each party - in fact success depends mostly on how motivated all parties are to contribute and to achieve resolution. Things can get emotional and heated, but all along the process is guided and protected by the mediators, who support all parties involved in their efforts to present their case honestly and respectfully.


Youth/Parent Conflict

Specifically designed to facilitate conversation and understanding between family members of different generations. Often dealt with as part of family mediation, where specific dividing issues are identied and solutions are developed jointly. Frequently cultural conflict situations are underlying causes to the dispute. This typeof family mediation usually involves a co-facilitation model, where 2 trained facilitators, one a youth and one an adult, support the parties in exploring their issues in a safe environment. The goal is to reach sustainable solutions as well as to develop and expand the family relationships.

Family mediation sessions usually consist of a combination of initial one-on-one sessions plus subsequent sessions with all parties involved.

Cultural Conflict

“Culture is multi-layered -- what you see on the surface may mask differences below the surface.”
- Michelle LeBaron

When we don't understand that people of differing cultures and backgrounds may have quite different starting points, conflict is more likely to occur and to escalate. Often we attribute negative motives to someone’s actions or lack of actions, which then effects our behavior, further resulting in negative impact, and it widens the extent of the conflict. Cultural conflict is present in families, schools, neighborhood, communities and workplaces. Working with cultural conflict presents a tremendous opportunity for community development and understanding.

Our custom workshops are designed to improve “cultural fluency” as a core competency.  Cultural fluency helps people understand that communication, ways of naming, framing, and taming conflict, approaches to meaning-making, and identities and roles vary across cultures. It awakens a mindset from which we act respectfully towards differences based on culture. It is aimed at participants who are involved in or challenged with intervening in conflicts or simply want to function more effectively in their own lives and situations. The workshops are frequently used by families dealing with mixed marriages and/or as part of family mediation sessions. Relationship Sessions usually consist of a combination of initial one-on-one sessions plus subsequent sessions with all parties involved.

Relationship Coaching

Conflict is any relationship is useful. It is the catalyst to constructive change, and it is how a relationship evolves. When we ask “What is trying to happen?” we move past  “who is doing what to whom”, and we learn about roles, behaviors, dreams  and defaults in a relationship.

Relationships have a life cycle, whether an intimate relationship or a team. The life cycle of relationship can be as long as a lifetime or as short as a day. The ending of a marriage, friendship, team or organization is a natural part of the system cycle. Relationship Systems Coaching can assist in the birth, development and constructive completion of relationship systems.

We use a range of tools and exercises to unfold what the relationship needs, how each member plays a role, and how it can move into a direction that serves everyone. Relationship coaching has been very useful as part of various forms of family mediation.

Sessions usually consist of a combination of one-on-one sessions plus sessions with all parties involved.


What is Mediation?

Conflict mediation is a confidential and voluntary process. It is a facilitated conversation, in which the parties plus a mediator work together to reach lasting solutions. Mediators are trained to help

  • Provide a safe environment for the conversations
  • Encourage face to face dialogue
  • Identify and discuss concerns & issues
  • Build understanding
  • Search for win/win solutions

We use a combination of interest-based and transformative mediation. Interest-based mediation seeks to identify each parties' underlying interest, hidden beneath their stated position – meaning, it seeks to answer the “why is this important to you?” question, and then moves to generate options to design a solution. Transformative mediators understand that exploration of feelings and emotions, as well as the underlying interests are key to reaching a sustainable agreement grounded in the parties voluntary commitment to the solutions they designed.

When do you choose Mediation to resolve conflict?

  • When the conflict is advanced and you want help.
  • When you feel stuck and helpless in the conflict, and you not know how to get out of it by yourself.
  • When you know that things will get worse, and you want to prevent damage to yourself or others.
  • When you want to prevent legal action, and try another way to resolve an issue.

Positive Outcomes of Mediation

  • Fosters empowerment and balance power imbalances.
  • Helps participants understand each other's perspectives.
  • Participants are empowered to design sustainable agreements.
  • Helps participants identify opportunities for relationship-building and personal growth that are presented in conflict.
  • Restores dignity and helps build collaborative relationships.
  • Can prevent costly legal action.
CAll Sabine at 905-373-4242 for a free initial telephone consultation.

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